Returns and exchanges - it's Easy
Sex Toys 2 You are committed to complete customer satisfaction. We pride ourselves on our enviable reputation for quality and customer service. To ensure you have peace of mind and are happy with your purchases, returns are made easy. In the unlikely event you are not completely satisfied with your products you may return unused and unopened goods within 14 days of your purchase for a refund.
You can exchange unused and unopened items within 30 days of your purchase date. You will have to return the items to us at your cost . We will not refund out of the 14 day period.
Please do not open any items you intend to return us, for reasons of hygiene we regret we are unable to exchange items that are not faulty once the packaging is opened.
Returns and Exchanges
The goods should be returned to us at the following address:
PO Box 228
In the unlikely event you want to cancel your order you can do this within 14 days of the purchase date if at this stage the goods have been dispatched we will deduct the cost of delivery from your refund.
The goods must be unopened and unused. Please return to the above address.
Due to the health and hygiene implications with adult goods, for the goods to be returned if they are not broken the following terms have to be met.
The goods must be unused.
The goods must be in their original condition and packaging.
Goods that are not heat sealed in packaging cannot be refunded or exchanged.
Goods must be returned within 14 days of delivery.
Lingerie and items of clothing are non refundable and cannot be exchanged.
Videos and magazines cannot be refunded or exchanged.
We reserve the right to return your items to you if the above terms are not met.
In the unfortunate event you receive a faulty product, please return this including a covering note explaining the fault and your details. Email ............ for a free returns postal address.
The faulty product can be exchanged or refunded within 30 days of the delivery, after which only an exchange is available.
The goods will be tested on return to us. If they are found to be in full working order we reserve the right to return the goods to you. You will be charged the return cost of £2.95.